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Complaints, Appeals & Disputes

Nature of the Complaint

Complaints, appeals and disputes regarding certification brought to the attention of the Best Aquaculture Practices program by retailers, consumers, facilities or other parties will be handled by GAA/BAP or referred to the certification body involved, depending on the nature of the complaint.

Depending on the nature of the issue, GAA/BAP reserves the right at its sole discretion to investigate a complaint independently or in conjunction with the complainant or certification body. This may include, but is not limited to, requesting further information, conducting unannounced audits and/or requesting an investigation by the facility in question.

Timeliness & Submittal in Writing

Certification Body Complaints, Appeals & Disputes Process

Certification applicants have the right to appeal the certification decisions of certification bodies. Certification bodies shall have documented appeals processes in place and make such policies available to facilities upon request and/or in the event of a complaint. Appeals shall be made in writing within the time frames and format stipulated by the CB.